Frequently Asked Questions
What exactly am I buying?
We sell homage watches — timepieces inspired by well-known luxury designs, made by other manufacturers and priced accordingly. They are not the original brand's products, and we do not present them as such.
What you get is the look and feel of a design you like, in a watch that is inspected before it is listed and described honestly on its product page. If anything about the watch you receive does not match that description, message us and we will put it right.
What is the difference between new and pre-owned?
New watches are unworn and come in their original packaging. Pre-owned watches have been previously owned, and are checked, cleaned and photographed before listing.
Every pre-owned listing states its condition plainly and the photos show the actual watch, including any marks. Pre-owned is where the best value sits — the same brands and build quality for noticeably less, and often models that are no longer produced.
How long does delivery take?
Orders placed before 4:00 PM are dispatched the same working day. Delivery usually takes 2–3 working days to Karachi, Lahore and Islamabad, and 3–5 working days to other cities across Pakistan. Orders placed on Sunday or a public holiday are dispatched the next working day.
Which courier do you use?
We ship nationwide with a tracked courier service. You will receive a tracking number by SMS and WhatsApp as soon as your parcel is booked, so you can follow it right to your door.
How much is delivery?
A flat delivery charge applies to every order and is shown at checkout before you confirm. The amount you pay the rider on delivery is the order total including that charge — there is nothing extra to pay afterwards.
Do you offer Cash on Delivery?
Yes — Cash on Delivery is how every Vexara order is paid for. Place your order, and pay the rider in cash when your parcel arrives. Nothing is charged up front. We recommend recording a short unboxing video when you open the parcel — it makes any claim far easier to resolve.
What payment methods do you accept?
Cash on Delivery only. We do not take card payments or online transfers — you pay the rider in cash when your watch is delivered. It keeps things simple, and it means you see the watch before any money changes hands.
How do I track my order?
Once your parcel is booked you will receive a tracking number by SMS and WhatsApp. Enter it on the courier's website to see live status. If you need an update at any point, message us on WhatsApp at +92 302 8490697 and we will check it for you.
What is your return and exchange policy?
You may request an exchange or return within 7 days of delivery, provided the watch is unworn, unscratched, and returned with its original box and all packaging. Return shipping is arranged by us for a faulty item; for a change of mind, the customer covers return delivery. Sale items are exchange-only.
My watch arrived damaged or incorrect. What should I do?
Message us on WhatsApp at +92 302 8490697 within 48 hours of delivery, or email vexara_watches@outlook.com. Send your order number, a clear photo of the watch, and your unboxing video if you recorded one. We will arrange a replacement or a full refund at no cost to you.
Do your watches come with a warranty?
Every watch carries a warranty against manufacturing defects in the movement, covering issues that appear under normal everyday use. The warranty does not cover water damage, accidental impact, scratches to the glass or case, or normal wear to the strap. Full terms are supplied with your order.
Are these watches water resistant?
Water resistance varies by model and is listed on each product page. As a general guide, a 30m rating handles splashes and rain only, while 50m tolerates brief hand-washing. Water resistance is not a permanent property — seals age over time. We recommend keeping any watch away from hot showers, steam rooms and swimming unless it is explicitly rated for it.
What is the difference between automatic and quartz?
An automatic watch is powered by the motion of your wrist and needs no battery — leave it unworn for a day or two and it will stop, then restart once you wind and wear it again. A quartz watch runs on a battery, typically lasting 12–24 months, and keeps time more precisely. Each product page states which movement that watch uses.
How can I contact you?
The fastest way to reach us is WhatsApp at +92 302 8490697 — we usually reply within a few hours during business hours (Monday to Saturday, 11:00 AM – 8:00 PM).
You can also email vexara_watches@outlook.com or use the form on our Contact page. We aim to answer every message within one working day.