We want you to be happy with your watch. If something is not right, here is exactly where you stand.

Return window

You may request a return or exchange within 7 days of delivery. After 7 days we can no longer accept a return for change of mind, though a warranty claim may still apply.

Condition of returned items

To be accepted, the watch must be:

• unworn and unscratched, with any protective film still in place
• returned in its original box with all packaging, tags, links and documentation
• free of any resizing, engraving or alteration

Watches that show signs of wear, water exposure, impact damage or missing packaging cannot be returned.

Who pays return delivery

• Faulty, damaged or incorrect item: we arrange and pay for the return, and there is no cost to you.
• Change of mind: you cover the return delivery charge. The original delivery charge is not refunded.

Sale items

Items bought on sale or with a discount code are exchange-only and cannot be refunded, unless the item is faulty.

How to start a return

Message us on WhatsApp at +92 302 8490697 or email vexara_watches@outlook.com within the 7-day window, with your order number and a clear photo of the watch. Do not send anything back before we confirm — unannounced returns cannot be tracked and may be refused.

Damaged or incorrect on arrival

Contact us within 48 hours of delivery with your order number, photos of the item, and your unboxing video if you recorded one. We will arrange a replacement or a full refund, including delivery charges, at no cost to you.

Refunds

Once we receive the watch we inspect it, usually within 2 working days. If the return is approved, we issue the refund within 7 working days.

Because all orders are paid in cash on delivery, refunds are made by bank transfer or mobile wallet to an account you nominate. We will ask you for those details when the return is approved. We never ask for a card number, PIN, OTP or password — anyone who does is not us.

Warranty claims

Every watch carries a warranty against manufacturing defects in the movement under normal everyday use. The warranty does not cover water damage, accidental impact, scratches to the glass or case, battery replacement, or normal wear to the strap. Warranty claims follow the same contact process above.

Questions

Vexara, 29A Valencia Town, Lahore, Pakistan. WhatsApp +92 302 8490697, email vexara_watches@outlook.com.